We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
Software Non-Refundable Refund Policy
Thank you for choosing our software. We strive to provide you with the best experience possible. Please read our refund policy carefully before making your purchase.
- Non-Refundable Policy: All sales of our software are final and non-refundable. Once the software license key or access to the digital product is provided, no refunds will be issued.
- Product Evaluation: We encourage users to thoroughly evaluate our software through available demos, trials, or free versions before making a purchase. This allows you to ensure compatibility and suitability for your needs.
- Customer Support: We are committed to providing excellent customer support to assist you with any issues or concerns you may encounter while using our software. Please reach out to our support team for assistance.
- Technical Issues: In the rare event of technical issues preventing you from using our software as intended, we will make reasonable efforts to resolve the issue promptly. However, this does not warrant a refund.
- Unauthorized Use: Refunds will not be provided in cases where the software license key or access to the digital product has been shared, resold, or used in an unauthorized manner.
- Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By purchasing and using our software, you agree to abide by this non-refundable refund policy.
If you have any questions or concerns regarding our refund policy, please contact our support team for clarification.
Thank you for your understanding and cooperation.